Store Policies

Ordering Online

We are committed to your satisfaction. We want you to purchase your product with confidence. We have outlined our Return/Exchange policy below. We want to insure your satisfaction by making you aware of our policies. If you have any questions please call BEFORE placing an order online so a call center operator can help you. Placing an order indicates your acceptance of our return policy.

Ordering Online with us is safe and secure!

PcPartFinder.com a division of SNPCO Products employs a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

A note about the Fair Credit Billing Act. Under this act, your bank limit your total loss and cannot hold you liable for than fifty dollars of reported fraudulent charges. In the event your card is used in a fraudulent manner, you must notify your bank or card issuer immediately and in accordance with its reporting rules and procedures.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a U.S. Postal Money Order (only) or a personal checks. Personal checks will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 24-48 hours for shipping of your merchandise.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order. Shipping charges will not be refunded. Returned products must be in absolutely new and unused condition for refund.

Placing an order indicates your acceptance of our return policy.

What is returnable?

Only defective items and only for exchange/replacement. You must contact us within 3 days of receipt to request a return.

What is NOT returnable?

  • Any Non-Stock item
  • Any Toshiba Part
  • Any item under $110.00
  • Items you damaged or tampered with.
  • Items you installed and didn't fix your problem.
  • Most items you just don't want after you ordered.

We may, at our discretion, authorize you to return an item. Restocking/return charges will vary from 20% to 50%. You must call or email FIRST to ask for an approval and RMA#. Purchases made on the Repair/Exchange process are non-refundable, but do qualify for Defective replacement. Your ORIGINAL part cannot be returned to you for ANY reason. No exceptions. 90 day warranty on defective parts; exchange only.

Other Policies

  • No returns on software or licensing.
  • No refunding of extended warranty purchases.
  • All returns MUST have an RMA # from customer service BEFORE shipping the defective item to us.
  • You must return within 14 DAYS after getting your RMA#.
  • Returns made without an RMA # will NOT be credited.
  • Returns made to manufacturer or any address other than ours (listed below) WILL NOT BE CREDITED.
  • International shipping is NOT REFUNDABLE EVER

Refused Merchandise and Non-Deliverable Merchandise

  • You will be charged a 20%-50% return/restocking fee on any item you order and is undeliverable or refused.
  • Shipping and handling will not be refunded.

All returns are to be shipped to:

RMA# _____________
PcPartFinder.com
613 West Hwy 11East
New Market, TN 37820

Getting a return authorization

Call Customer Service at 865-475-5085 ext 4700 -BEFORE returning product.

Shipping Information

Shipping charges are calculated on a per-product per weight basis. Please make note of the shipping charges associated with each item.

Prices based on product weights under 5lbs. If weight is incorrect you will be charged according to the actual weight and billed according to Carrier fees. Greater weights will result in additional billing to customer after shipping is complete. Canada and International shipping quoted individually. Shipping is NOT REFUNDABLE EVER

All products ship 24-48 hours (excluding holidays and weekends) after your order is placed! Even on next day orders. WE UNABLE to Guarantee SAME DAY shipping. We do NOT ship for delivery on Saturday or Sunday.